Refund policy
| return standard | Since most of the products sold by Great Mountain Ginseng are food, in order to maintain the hygiene and safety of food, returns and exchanges are not accepted unless the product itself is defective, the item is wrong, or the packaging or food is damaged during transportation. |
| Time limit for return and exchange | In order to protect the rights and interests of consumers, please open the package immediately after receiving it to check whether the items are correct and complete. If you have any questions, please contact the customer service staff immediately. The time limit for the return application is 48 hours after the logistics company shows that the package has been delivered. |
| Apply for return |
Please take a photo of the damaged, defective or wrong product, and send it together with the Invoice in the box to the following customer service mailbox or WeChat account. Email: Operations@greatmountainginseng.com After the customer service judges that the return and exchange standard is met, the return label (Return Label) will be provided to the consumer. If the return package fails to be delivered within 7 working days after Dashanxing provides the return label (Return Label), the package will be delivered to Canada Post cannot provide returns and exchanges. |
| refund method | If the product meets the return criteria, the customer service will arrange a refund, and the refund method of the amount will be based on the consumer's original payment method. The refund operation takes about 2 working days, and the actual arrival time after the refund depends on the processing days of each bank and credit card, generally about 7 to 10 working days. |