|mailing range|| At present, the official website can only send goods to [Canada] and [United States], and other countries/regions cannot provide postal services for the time being.
Note: Some products (such as: dried shrimps, dried oysters, bird's nest...etc.) may not be able to be shipped due to weather and customs factors. Dashanxing reserves the right to cancel and modify orders.
|Tariff issue||There is no tax problem for parcels mailed within the territory of [Canada]. For parcels mailed to [United States], tariffs and related handling/handling fees may be incurred. This additional fee shall be borne by the consumer. If the package is returned due to refusal to pay tariffs or related fees, Dashanxing will deduct the transportation/manpower costs (CAD70), return the remaining order amount to the consumer, and cancel the order at the same time.|
|logistics company||General parcels are delivered by logistics companies such as Canada Post, Purolator, Canpar, etc., and are delivered by ordinary parcels, and a signature is required. Once the package is shipped, the system will automatically send the tracking number to your mailbox.|
|Delivery Time|| [Canada] The order processing time is 2-3 working days; the delivery time depends on the region, and generally takes 3-5 working days. (Special areas/territories, such as: Northwest Territories NT, Yukon YT, Nunavut NU, depend on the flight of the logistics company, and the delivery time cannot be guaranteed)
[United States] The order processing time is 2-3 working days; the delivery time depends on the region, and generally takes 7-10 working days. (Special areas/territories, such as Alaska and Hawaii, depend on the flight of the logistics company, and the delivery time cannot be guaranteed; in addition, the above delivery time does not include customs inspection time.)
|Freight Calculation Method|| [Canada] Free shipping is available for single orders over CAD99 (before tax); if a single order is less than CAD99 (before tax), a shipping fee of CAD15 will be charged.
[United States] There is no free shipping service, and each order will be charged a shipping fee of CAD35.
Note: Some products are not included in the scope of free shipping calculations. Dashanxing reserves the right to modify and cancel orders.
|package undeliverable||If the address left by the orderer is incomplete or incorrect, and the logistics company cannot deliver the package, the logistics company will return the package to Dashanhang. If the orderer still wants this order, an additional shipping/handling fee of CAD10~CAD15 is required. The cost depends on the delivery location. Please contact the customer service.|