Shipping policy

Mailing range	Currently, the official website can only send goods to [Canada] and [United States], and other countries/regions are temporarily unable to provide mailing services. Note: Some products (such as shrimps, oysters, bird's nests, etc.) may not be shipped due to climate and customs factors. Dashanxing reserves the right to cancel and modify orders.
Tariff issue	There are no customs duties for packages shipped within [Canada]. Packages mailed to [the United States] may incur tariffs and related processing/handling fees. This additional fee is borne by the consumer. If the package is returned due to refusal to pay tariffs or related fees, Dashan will deduct the transportation/labor costs ( CAD70), return the remaining order amount to the consumer and cancel the order.
Logistics company	Generally, parcels are delivered by logistics companies such as Canada Post, Purolator, Canpar, etc. They are all delivered by ordinary parcels and require a signature. Once the package is shipped, the system will automatically send the tracking number to your mailbox.
Delivery Time	[Canada] Order processing time is 2 to 3 working days; delivery time depends on the region, generally taking 3 to 5 working days. (Special regions/territories, such as: Northwest Territories NT, Yukon YT, Nunavut NU, depend on the flight of the logistics company, and the delivery time cannot be guaranteed) [United States] Order processing time is 2 to 3 working days; delivery time depends on the region, generally taking 7 to 10 working days. (Special areas/territories, such as Alaska and Hawaii, depend on the logistics company’s flights, and the delivery time cannot be guaranteed; in addition, the above delivery time does not include customs inspection time.)
Shipping cost calculation method	[Canada] If a single order exceeds CAD99 (before tax), you can enjoy free shipping service; if a single order does not exceed CAD99 (before tax), a shipping fee of CAD15 will be charged. [United States] There is currently no free shipping service. Each order will be charged CAD35 for shipping. Note: Some products are not included in the free shipping calculation. Dashanxing reserves the right to modify or cancel orders.
Package cannot be delivered	If the address left by the orderer is incomplete or incorrect, causing the logistics company to be unable to deliver the package, the logistics company will return the package to Dashanxing. If the orderer still wants to place this order, he will need to pay an additional shipping/handling fee of CAD10~CAD15. The cost depends on the shipping location. Please contact customer service.
other	Once the package is sent out, it will be the responsibility of the logistics company. If you have any questions about timeliness, delivery, etc., please contact the logistics company yourself. Dashanxing will not assist consumers in communicating/negotiating with logistics companies. Dashanxing will not be held responsible for orders that are delayed or unable to be delivered due to the following circumstances. (1) If there are out-of-stock items in your order, the delivery of your order may be delayed. (2) The recipient information you provided is incorrect and the address is not detailed. (3) When the goods are delivered to your address, you are unable to cooperate in signing for them, resulting in the related costs and consequences of repeated delivery. (4) In the event of force majeure factors, such as storms, heavy snow, etc., the delivery arrival time may be slightly delayed.